Refund and Returns Policy

 

📦 Return & Refund Policy (30-Day)

Timeframe for Returns:
You have 30 days from your purchase date to request a refund or exchange. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.

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1. Return Eligibility

To qualify for a return, the item must meet all of the following:

• Unused, unworn, and in its original condition

• Returned in its original packaging

• A valid receipt or proof of purchase is provided

Please do not send your purchase back to the manufacturer.

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2. Non-Returnable Items

Certain products are not eligible for return, including:

• Perishable goods (e.g., food, flowers, magazines)

• Intimate or sanitary items

• Hazardous materials or flammable liquids/gases

• Gift cards

• Downloadable software

• Select health and personal care products

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3. Partial Refunds

In certain cases, only a partial refund will be granted, such as:

• Books showing obvious signs of use

• Opened CDs, DVDs, video games, cassettes, or vinyl records

• Items not returned in original condition, missing parts, or damaged (unless due to our error)

• Returns received past the 30‑day period

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4. Refund Process

Once your return is received and reviewed:

• We will email you to confirm receipt and notify you whether the refund is approved or rejected.

• For approved returns, a refund will be issued back to your original payment method within several business days.

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5. Delayed or Missing Refunds

If you have not received your refund yet:

1. Check your bank account again.

2. Confirm with your credit card company—processing times may vary.

3. If still not received, please contact us .

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6. Sale Items

Only regular-priced items are eligible for refunds. Sale items and clearance purchases are final sale and cannot be refunded.

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7. Exchanges

We only offer replacements for items that are defective or damaged. To request an exchange for the same item:

• Please send us an email using our contact form.

• Ship the item to: 111 Town Square Pl, Jersey City, NJ, 07310

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8. Gift Returns

• If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit.

• If the gift was not marked or ordered to someone else, refunds will be processed to the original purchaser.

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9. Return Shipping

• Mail returns to: 111 Town Square Pl, Jersey City, NJ, 07310

• You are responsible for return shipping costs, which are non-refundable.

• If your refund is approved, the return shipping cost will be deducted from your refund.

• For higher-value items, we recommend using trackable shipping or shipping insurance, as we cannot guarantee receipt.

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10. Need Help?

If you have any questions about returns, refunds, or exchanges, please contact us and we’ll be happy to assist.